HOW TO ORDER
Terms & Conditions
By Telephone: 909-718-0999
Our friendly sales representatives are available to serve you from 8:30
a.m. to 5:30 p.m. Pacific Time, Monday through Friday.
For the most efficient service, please have a list of quantities and
part numbers; also, if paying by credit card, have your Master Card, VISA,
American Express, American Express Corporate Purchasing convenient prior
We also extend Net 30 Day accounts to qualified institutions
and companies. Please ask our sales representative for a credit application
and fill out and fax it to Lasermate Group, Inc. at FAX: (909)909-718-0998.
By FAX: 909-718-0998
Our FAX line is available 24 hours a day, 7 days a week, 365 days a year.
Please, include your daytime telephone number, e-mail or fax number
in case further information is required to process your order.
By Internet: www.lasermate.com
Internet ordering is available 24 hours a day, 7 days a week, 365 days
a year by using the order form.
For your safety, please fill out and fax the order form to Lasermate Group,
Inc. at fax: (909)909-718-098.
Please include your daytime telephone number, e-mail or fax number to
allow Lasermate Group's sales staff to contact you if there should be any concerns
regarding your order.
By Mail: Simply Mail Your Order To:
Lasermate Group, Inc.
19608 Camino De Rosa
Walnut, CA 91789
In addition to the United States and its territories, Lasermate
Group, Inc. also accepts orders from other countries. All orders of international
origin are exported from the U.S. in accordance with the Export Administration
Diversion contrary to U.S. Law is prohibited. Lasermate Group, Inc.
Telegraph Transfer in advance, international money order,
and credit card. Please contact us for banking information for wire
Terms and Conditions
Several convenient payment options are available: Check, Money Order, Master
Card, VISA & American Express. We also extend credit to qualified institutions
A credit application can be obtained by calling (909)909-718-0999 and talking
to any sales representative. When opening an account with us, please allow
sufficient time to complete the approval process.
shipments are FOB shipping point.
Unless otherwise stated as the FOB shipping point, FOB shipping point is 19608
Camino De Rosa, Walnut, California 91789, USA. The customer is responsible for the shipping
costs and the risk of loss from FOB point. Delivery shall be deemed
completed upon transfer of possession to the carrier at the FOB point. All
claims for shortage of products ordered or for incorrect charges must be
presented to us within ten (10) calendar days after receipt by customer.
Shipping charges are the responsibility of the customer on all shipments.
Any disputed shipping charges billed to a customer account or consignee
billing, will be charged back to the customer by Lasermate Group, Inc..
Only California residents need to remit CA sales tax. Lasermate Group, Inc. does not remit sales tax to states other than California.
Lasermate Group, Inc. also takes special orders, such as a prototype
sample, from customers. The 50% deposit is requested and nonrefundable.
Non-cancelable / Non-returnable Orders:
All orders that are not in stock are considered as non-cancelable /
In order to facilitate our return processing:
This return policy may be altered for special circumstances and would require
prior approval from Lasermate Group, Inc..
Please contact a Customer Service Representative to obtain an RMA (Returned
Merchandise Authorization) number prior to returning product.
All returns should be made within 30 days of date of invoice and be accompanied
by the original invoice number and a brief explanation of the reason for
Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be
Return merchandise in original packaging and in resalable condition.
Parts returned due to customer error will be subject to a 30%~70% restocking
charge. "Not-In-Catalog Items, Custom-Made Items, and The Special Order Items" are not
Dishonored Check Policy:
If a check you give us for payment is dishonored for any reason by the
bank or other institution on which it is drawn, you agree to pay Lasermate Group, Inc. $20.00 as a service charge.
Prices are subject to change without notice and quantities may be limited.
Lasermate Group's sole obligation for products that prove to be
defective within 60 days of purchase will be for replacement or repair.
Lasermate Group, Inc. gives no warranty either expressed or implied and
specifically disclaims all other warranties, including warranties for merchantability
and fitness. In no event shall Lasermate Group's liability
exceed the buyer's purchase price, nor shall Lasermate Group, Inc. be liable
for any indirect or consequential damages.
This warranty does not apply to products which
have been subject to misuse (including static discharge), neglect, accident
or modification, or which have been soldered or altered during assembly
and are not capable of being tested.
DO NOT USE PRODUCTS SOLD BY LASERMATE GROUP, INC. AS CRITICAL COMPONENTS!
Products sold by Lasermate
Group, Inc. are not authorized for use as critical components in, but not
limited to life safety, life support, life sustaining, surgical, human
implant, nuclear or aircraft applications, or for any use or application in
which the failure of a single component could create a situation in which
property damage, personal injury or death is likely to occur.
IN NO EVENT SHALL LASERMATE GROUP,
INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY NATURE including,
but not limited to, damages resulting from loss of profit or revenue, recall
costs, claims for service interruptions or failure to supply downtime, testing,
installation or removal costs, costs of substitute products, property damage,
personal injury, death or legal expenses. Customer's recovery from Lasermate
Group for any claim shall not exceed the purchase price paid by Customer for the
goods, irrespective of the nature of the claim, whether in warrant, contract or
otherwise. CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD LASERMATE GROUP,
INC. HARMLESS FROM ANY CLAIMS BROUGHT BY ANY PARTY REGARDING
PRODUCTS SUPPLIED BY LASERMATE GROUP AND INCORPORATED INTO THE CUSTOMER'S
Laser radiation is harmful.
NOT STARE INTO BEAM for Class II laser.
DIRECT EYE EXPOSURE for Class IIIa laser.
EXPOSURE TO BEAM for Class IIIb laser.
EYE OR SKIN EXPOSURE TO DIRECT OR SCATTERED RADIATION for Class IV laser.
Please refer to FDA
PERFORMANCE STANDARDS FOR LIGHT-EMITTING PRODUCTS for the detail
3. Order Form